However, the refund for one order failed, and we will have to process the refund manually, so please reply to the email my colleague sent you and include all the information requested. To confirm, a total of 5 orders have been returned. And as we can't control duplicate payments, and even if your request was received outside our Refund Policy, we processed the refunds. In 2022, you placed another Avast Premium Security subscription. But don't worry, you didn't have duplicate orders anyway. Please note that you only had one active Avast subscription in 20.Īlso, as I informed you in my previous reply, we have no control over our customers' orders or duplicates. I want $338.96 total refunded to me and also keep my subscription valid for 12 months from 4/01/23, anything less is unacceptable and I will be filing a small claims court filing against them in order to collect the money they owe me This is a just plain and simply fraud and thievery on their part and they clearly aren't interested in making good on their mistake, so I do not accept their explanation or their proposed resolution. They're making an issue out of the $55 and the subscription that I paid for on 4/01/23, and that's just not acceptable to me. They have only offered me a refund of $283.96 and then they deleted my account and all subscription information so that this information is no longer available, which as far as I'm concerned is just plain fraud. I have been only using them for internet security and they have billed me as follows over the past four years: I did not purchase multiple types of software from them. They have been double billing me now for 4 years. You can expect a response to the message you sent us under case number 18057358. Further, a partial refund has also been offered for the orders created in May and April 2022. Please be informed that the refunds have been processed for the purchases placed in 2023. You purchased 4 different Avast products, as you were informed under case number 18057358. However, checking your account, I see that you don't have duplicate subscriptions with us. I'm sorry to hear that you experienced inconvenience with unexpected duplicate charges for our service.įirst, please be advised that we have no control over our customers' orders or duplications as they can be purchased for more devices or other family members, friends, as a gift, etc.Īlso, all your purchases can be managed in your Avast Account. Thank you for the request you opened recently with the Better Business Bureau under the Complaint ID number ********.
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